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THE BUSINESS VALUE OF IT IBD

DAVID HERRON / MICHAEL D S HARRIS / STASIA
AUERBACH PUBLICATIONS
03 / 2008
9781420064742
Anglès

Sinopsi

In orderáto maximizeáIT resources andájustify IT expenditures, CIOâÇÖs and other IT managers must be able to identify meaningful metrics and explain them in a way that management can understand. The Business Value of IT: Managing Risks, Optimizing Performance, and Measuring Results solves this problem by providing practical answers to these questions: What does IT contribute to the business? Why should we care about IT governance? How can we best measure IT performance? How do we mitigate the risks associated with change? Leading consultants Michael D. Harris, David E. Herron, and Stasia Iwanicki share their real-world experiences to explain how you can demonstrate ITâÇÖs value, and potentially find extra value you didnâÇÖt know your IT organization creates. They also show how to apply risk management to process improvement and avoid unintended consequences of process improvement programs. The text provides the understanding required toádiscover the processes necessary to: prioritize youráorganizationâÇÖs IT activities. identify alternative measurement frameworks, andáevaluate the best approaches to outsourcing. Many IT organizations have successfully implemented the techniques described in this book to increase their business value. This work identifies the organizational and cultural obstacles you need to remove to get started along the same path.á

PVP
154,19€